HomeCrafto · Trust & Verification FAQ
Frequently Asked Questions
How HomeCrafto verifies public licensing records, protects consumer privacy, enforces the "Withheld Beats Guessed" standard, and supports direct single-provider inquiries.
1. State Contractor Licensing & Credential Verification
How does HomeCrafto verify plumbers, electricians, HVAC technicians, and general contractors?
HomeCrafto ingests official state and municipal licensing rosters—including CA CSLB, WA L&I, CT DCP, NYC DOB, TX TDLR/TSBPE, and FL DBPR. Every listing links to its license classification, credential number, and issuing board.
Does an active state license on HomeCrafto guarantee current job-site insurance?
A license file confirms the statutory credential on the date checked, but coverage can change between sync cycles. Homeowners should always verify active status on the official state portal and request a current Certificate of Insurance (COI) before work begins.
2. Open Cities, Residential Privacy & Quality Gates
Why are residential street addresses withheld on some contractor records?
Many independent master tradespeople register their state license to a private home address. To protect residential privacy while preserving public accountability, HomeCrafto withholds private street numbers and displays the verified service city and license number.
How does the 3-listing quality gate work for local trade categories?
A city or trade specialty page only opens when at least 3 distinct, license-verified contractors pass our ingest validation gate. We never pad thin pages with synthetic listings.
3. Zero Lead Brokering & Direct Quote Requests
Is HomeCrafto a pay-per-lead contractor marketplace?
No. Unlike lead aggregators that sell your phone number to 4–6 competing contractors, HomeCrafto never resells homeowner inquiries. You can copy a project brief yourself or send a 1-Click Direct Quote Request to a single chosen contractor.
Can contractors pay to appear first in search results?
No. Search order is never for sale. Listings are sorted transparently by proximity or alphabetical order, with zero sponsored overrides.
4. Claiming a Contractor Record & Submitting Corrections
How can a licensed contractor claim their listing and connect CRM routing?
Licensed contractors can verify ownership at /claim via SMS OTP to the phone number on record or domain email. Claimed profiles include a 30-day Live ROI Scorecard and instant Zeluto CRM lead webhook delivery.
How do I report a retired license, phone change, or classification update?
Submit a correction at /correction or /report with a link to the updated state licensing record. Verified updates are published after source review.